Margaret Reynolds If profitable growth is important to your business (and if you are breathing it probably is!) then you will want to learn more about managing customer profitability. It is one of the fastest growing “sciences” at helping organizations drive profitability up—-fast!! Consider that empirical studies show that only 40% of any businesses customers’ are profitable, …
One of the most respected leadership thought leaders, John C. Maxwell, says, “Leadership is not about titles, positions or flowcharts. It is about one life influencing another.” As leaders, we can only achieve when others do. One of the greatest challenges in business is effective leadership as it is not a matter of what we …
Tuesday I had the honor of hosting a Client Appreciation Lunch. There is no doubt in my mind that I have the best group of clients of any service business in Kansas City and probably the whole world. Bright, energetic, caring leaders who strive to stretch themselves and their companies to reach the next level—and …
The new year is a time to embrace what is to come as well as learn from what has been. As we review 2013 in preparation for 2014, here are the top 5 rated blogs from our community. If you missed them the first time or just want a refresher, please check them out and …
Did your plans come to fruition in 2013? Were you able to make your company’s goals a reality? I hope so! If you did, I hope that the goals were something to be excited about, forging a new frontier, creating a “first” or going beyond what the organization used to believe was possible. Meeting goals …
It never occurred to me as I left for Port Au Prince, Haiti last week that I would learn so much about entrepreneurship. Hard to believe? Well, here is the story. Port Au Prince, Haiti is certainly not where you go if you want to get away from it all. It is a bustling over-crowded …
When do you need to do a strategic plan? When you least expect it. According to a recent survey of clients, most hire outside resources to assist in strategic planning when they find they can’t make something happen the way they would like on their own-–they are not achieving goals, transforming culture or executing initiatives …
70% of Strategic Plans fail in execution. Plans that do get executed realize approximately 2/3 of projected value. In a recent survey of local companies, most gave their strategic plan process and execution a grade of “B”. Are our local companies stronger than the national average OR do we reward our effort and not our …
We have read the descriptions of “great leaders” from many of the best minds in business—the “level 5 leader” in Jim Collins’ book, the concept of the “leadership duo” in Blueprint to a Billion, and the classic Leadership Gold by John C. Maxwell. And, as Maxwell says, “The toughest leader to lead is ourselves.” The key difference between a …
I couldn’t let this occasion pass without expressing my personal gratitude and humble appreciation for life in general, my family and friends and my colleagues and clients. The first two may be obvious, so let me elaborate on the latter. I am honored and humbled every day to come alongside business leaders and executive directors …
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