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It is an interesting question, and, on the surface, it seems easy to answer. Most companies feel their customers are satisfied and that they ...
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After eleven horseback riding trips abroad, it never fails that I come away enriched in cultural awareness, new and deepened friendships, and business insights. ...
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One of the reasons I don’t like the term strategic planning is because it is too often viewed as a cursory process, looking through the lens of what a company ...
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As leaders we are inundated with challenges. There are the daily fires to put out as operational requirements are aligned to meet market needs ...
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Huh? Most of us associate growth with big ideas, big schemes, and big transformations. That is not untrue. But the big transformations are more ...
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These trends hit home. Some of them are more specific and some are more strategic, but they all have the potential for a direct ...
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This is dating me, but one of my favorite movie dialogues is from City Slickers: Curly: Do you know what the secret of life ...
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Does AI excite or scare you? If you are like me, the answer is both. Artificial Intelligence is coming. It is not if, but when. It ...
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Do the right- and left-hand work together? When was the last time you were a customer of your own business? Undercover Boss may not ...
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