Margaret Reynolds What does exceptional customer service look like? Many businesses claim to have exceptional customer service but in reality, few do anything substantially different than their competitors. Being nice to customers isn’t enough. Saying please and thank you, while a good start, isn’t different enough to get noticed. One of my favorite companies, ADS Security, a …
Economic Forecasts, common this time of year, are usually boring to me; but a necessary evil as we try to plan for long term success. One of my favorite economists to listen to, because he is both entertaining and accurate, is Alan Beaulieu, President of ITR Economics. Recently I heard him speak at an ACG …
The new year is a time to embrace what is to come as well as learn from what has been. As we review 2014 in preparation for 2015, here are the top rated blogs from our community. If you missed them the first time or just want a refresher, please check them out and feel …
“If you’re not capable to maintain and refresh desire, why are you there?” That throw-down came from Jan Rok Achard, a circus consultant, when asked about Cirque du Soleil’s revised strategy. But it is a good question for all leaders to ask and answer about their business. Have we let the business get stale? Have we …
Bitcoin… If you ask “what is that?”, you aren’t alone. I didn’t know either until this week. But I should have. Bitcoin was launched in 2009 as an online currency that isn’t backed by a central bank or government. It is “created on computers; bought, sold and traded on exchanges; and stored in virtual wallets” …
If you are a CEO or leader of a division in today’s world, you probably take issue with that statement. And I don’t blame you. You have year-end coming up and your hustling to make the numbers. You are struggling to find the right people to fill essential jobs. You can’t believe the pace of …
I am an avid reader. I love to learn. Chances are you do too. I think everyone in our tribe would call themselves a life-long learner with perhaps more than a little pride. It wasn’t until I started writing the introduction to my book and examining my hopes for the reader that I realized that …
As a Vistage speaker I come across some very interesting businesses and leaders. Recently, I met with a group in Dallas and was introduced to Ed Portier, President of W B Kibler Construction, a privately held construction company that builds churches, schools and shopping centers. As a senior leader, Ed has been around the block a …
The Association of Corporate Growth hosted David Dillon, Chairman and recent CEO of Kroger Co. to share the keys to their success. Here is a list based on his insights. These practices have helped Dillon effectively earn 43 quarters of positive sales growth. Top Seven Takeaways Change or Die Don’t stick your head in the …
October is Breast Cancer Awareness Month, which is an annual campaign to increase awareness of the disease. While most people are aware of breast cancer, many forget to take the steps for early detection and encourage others to do the same. A lot of progress has been made but we all need to participate to …
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