Margaret Reynolds Do you travel very often? If you do, you have probably experienced the amazing customer service of the largest airlines–Delta, United, US Air and American. What? You weren’t thrilled with the service? Didn’t enjoy handing over extra moola for the bag fees? Hard to believe! Ha! As a frequent traveler myself, I am always amazed …
Lately, I’ve been hearing a lot about the importance of happiness. As a growth catalyst, it seems to be too touchy-feely to be of much interest. Yet, it is such a popular topic, and in all the business media, and impossible to avoid. Recognizing that “where there is smoke, there could be fire” I …
Rhythm Engineering Interview with Reggie Chandra, President/CEO, Rythm EngineeringReggie, thank you for joining me today. Tell us what your company does.Rhythm Engineering, is a traffic engineering company. Our goal is to save lives by synchronizing traffic signals. To that end, we designed a gadget that you can plug into any traffic signal in the United …
A strategy is a defined plan for how to operate the company differently or better than the market alternatives to achieve the goal. Most small and medium size companies don’t have a strategy. Instead, they have objectives or goals, without a clear strategy to help them achieve it. As shocking as that statement may be, …
The Nashville Chamber of Commerce recently traveled toPortland,OR. to study the community and take away ideas for future improvements to the city ofNashville. Over 100 business leaders met with civic, education, and government officials. On the last day I was asked by a colleague, “what do we take away from this trip?” Portlandis a beautiful …
TAMI HEIMCHRISTIAN LEADERSHIP ALLIANCEInterview with Tami Heim, President/CEO, of Christian Leadership Alliance Tami, you have had an interesting leadership journey, from for profit to non-profit and from secular to non-secular. Please help us understand how you developed your leadership style?My leadership style is a blend of DNA, over 35 years of professional experiences, and the …
We have heard this cliché all of our lives. Have we ever stopped to acknowledge how it impacts us? This morning I sent an email to a long time client and it bounced back. Huh? I double checked the address, compared it against the one I had on file and the one from an email …
Times they are a changing! In the past decades, companies believed success was largely based on size. While growth is still important, many companies have untapped “riches” they have yet to cash in on. 1. Relationships: good relationships with customers, suppliers and potential alliances are “golden”. The opportunity to accomplish more by working in partnerships with …
Moneyball: a system of using statistical data to improve performance. Moneyball is more than a concept; it is a reality in today’s competitive business environment. By now, most companies realize that there is a lot of data out there they haven’t captured. Many are recognizing that by doing so they can generate significant advantage. In …
In the thirty years I have worked with corporations and their strategy, I have yet to see an organization that practices the strategy exactly as planned. There is invariably a gap between the intended plan and the operating actions of the company. That “slip” is the result of many things such as not reallocating resources …
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