Margaret Reynolds The challenge in many industries is that there are many providers offering essentially the same solutions. Banks and law firms are often hard to differentiate—they tend to provide the same or similar services, target the same customers and industries, and compete based on the same strengths. Banks talk about customer service and lawyers focus on …
Economic cycles are just that—cycles. During a recent economic forecast presentation, Alan Beaulieu of ITR Economics, shared a chart that shows US Industry Production to Gross Domestic Product has dropped below zero four times in recent history: in 1982 (-7.1 percent), 1991 (-3.1 percent), 2001 (-5.3 percent) and 2009 (-14.6 percent). Certainly the challenges of 2009 have not been rivaled throughout …
On an online chat forum for business travelers, the question of how hotels respond to online criticisms was raised. What do travelers do if their complaints receive a generic response? Most agreed they just don’t return to the hotel—a passive response and the hotel may never know they just lost a customer through their action, or rather, lack thereof. A …
Far too many businesses don’t realize they need to shake things up until they are already in decline. It may seem counter intuitive, but when your business has seen multiple years of double-digit growth and has hit record revenue and profits—that is the best time to begin thinking about the next big breakthrough. Great growth requires an inquisitive leader …
Takes 2 minutes, costs nothing and will make you better at almost anything. What is it? Recently I had the good fortune to meet Marshall Goldsmith, author of What Got You There, Won’t Get You Here. He is known worldwide as a leadership coach. Here are a few of the insights he shared: 1. His …
Broken computers and plumbing are things I rarely tackle myself. But it is getting easier to try to do research online to see if it is a repair we can do ourselves. A magazine I read has a feature called “Ask the Repairman” and he will explain what is needed for different kinds of repairs …
Do you struggle to figure out how to describe your competitive advantage? I hate to admit it but I have too. For many years I have been known for offering strategic planning services. I use the term strategic planning on my website as it has always felt like the closest description of my offer and …
Who among us thinks our life is simple and we are in charge? I can’t remember the last time I asked how someone was and they said, “never better” or “have life by the tail”. Nope. I hear things like, “I am really busy” or “Too much to do and never enough time” or “I …
When you hire a carpenter to build a deck, what questions do you ask? Do you ask to see his saw and hammer? Or do you ask to see other decks he has built? The tools may be important, but precisely which hammer he uses probably matters less to you than the quality of the …
On the fields and beaches of Spain, I learned a simple but important lesson that applies to us as leaders, our teams and our organizations. Keep Forward Motion. If we follow that principle, we can accomplish much. As an experienced horsewoman, I was dismayed to find out that on our Spain trip covering 20 miles …
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