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On an online chat forum for business travelers, the question of how hotels respond to online criticisms was raised. What do travelers do if their complaints ...
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Far too many businesses don’t realize they need to shake things up until they are already in decline. It may seem counter intuitive, but when your ...
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Takes 2 minutes, costs nothing and will make you better at almost anything. What is it? Recently I had the good fortune to meet ...
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Broken computers and plumbing are things I rarely tackle myself. But it is getting easier to try to do research online to see if ...
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Do you struggle to figure out how to describe your competitive advantage? I hate to admit it but I have too. For many years ...
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Who among us thinks our life is simple and we are in charge? I can’t remember the last time I asked how someone was ...
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When you hire a carpenter to build a deck, what questions do you ask? Do you ask to see his saw and hammer? Or ...
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On the fields and beaches of Spain, I learned a simple but important lesson that applies to us as leaders, our teams and our ...
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The last few blogs have been about horsepower—that driver that gives you the confidence to step out of the comfort zone; the engine that ...
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