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It is mid-February in 2025 and time to ask the question, are we where we wanted to be? Fourth quarter planning identified new opportunities, ...

As we approach the next fiscal year, most of you are putting into place new programs, processes and practices that your organization believes will ...

At a recent board meeting of a membership organization, the group discussed a critical decision with high influence on membership emotional satisfaction. There were ...

It is an interesting question, and, on the surface, it seems easy to answer. Most companies feel their customers are satisfied and that they ...